The website https://weisshorn.com.au (the Site) is owned and operated by New Aim Ltd (ABN 50 115 804 432) trading as Weisshorn (we, our, us). References to “You” and “your” on this page means a customer of this Site.
At Weisshorn, we stand behind every product that we sell. Your satisfaction matters a great deal to us. This Warranty and Refunds Policy (Policy) applies to any purchases you make on the Site (Product). By using the Site or purchasing a Product you agree to be bound by this Policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The rights under this Policy are non-transferrable. However, if you are one of our retailers, warranties will be available to your customers.
Notice Regarding Availability of Repairs and Spare Parts
In accordance with section 58(2) of the Australian Consumer Law, this is your written notice that facilities for repair and spare parts are not provided or made available by New Aim Ltd for the Products we supply.
Our commitment to you under our warranties and your rights under the Australian Consumer Law involves providing a remedy of a replacement, refund, or store credit for any product failures. We do not offer a repair service for our Products.
Damaged/Faulty Product Warranty
In addition to your rights under the ACL, we offer a warranty against defects for our Products (Product Warranty) we sell. The length of this warranty period depends on the type of product and is specified on the relevant product listing page and in the table in of this Policy.
The warranty period begins on the date the product is delivered. Unless stated otherwise for a specific product, our warranties are in addition to your rights under the Australian Consumer Law.
To make a claim under the Product Warranty, you must notify us within a reasonable time after becoming aware of the defect. by providing us with the following information via the Contact Us form on the Site:
- • a detailed description of the problem with supporting photographic or video evidence;
- • proof of purchase of the defective Product, such as in the form of a tax invoice;
- • the remedy you are seeking, being a replacement, repair or refund of the defective Product, or a Site credit (up to the value of the price you paid for the defective Product).
Once your claim under the Product Warranty is assessed and approved by our customer service team, you will be contacted with instructions on how to proceed. Please do not attempt to return the defective Product for the purposes of claiming the Product Warranty without instructions from us.
Any refunds generally take up to 2 working days to process after approval of the refund and we will notify you once your refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
Costs of making a warranty claim
We will bear the reasonable postage/shipping costs you incur in making an approved warranty claim. We may provide a pre-paid return label. If you arrange your own return, we will reimburse reasonable return postage – please retain your receipts. To seek reimbursement of such expenses, please contact our customer service team at via the Contact Us form on the Site with proof of payment (e.g. shipping receipts or invoices) and a brief explanation of the costs incurred.
A remedy under the Product Warranty will not be provided if, in our reasonable opinion, the defect in the Product arose because it was misused, mishandled or improperly installed. Customers are responsible for following the instructions and advice given by the manufacturers in relation to Products. If we reasonably determine the Product is not defective, you may be responsible for the cost of shipping the Product back to you.
The benefits to the consumer given by this additional product warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the additional product warranty relates.
Missing/Spare Parts
If your Product is received with missing or incorrect parts, please contact our customer service for assistance via the Contact Us form on the Site.
Notice in relation to repair or replacement
If your Product is capable of retaining user-generated data, please note that the replacement of the goods will result in the loss of any such data. Please ensure you have backed up your data before returning the product.
Goods returned under warranty may be replaced by refurbished goods of the same type.
Change of Mind
To give you complete peace of mind, Weisshorn offers a 30-day Change of Mind Policy. You have the option to return at your cost any unopened, unused Weisshorn Product in its original packaging for any reason, within 30 days of receiving the Product. A full refund is not provided for change-of-mind returns: a restocking fee of up to 15% of the total purchase price, reflecting reasonable administration and handling costs, such as inspection, repackaging, and processing (Admin Costs), may be deducted. In addition, if you request us to provide you with a return label, we will inform you of the cost of the return label and that cost will also be deducted from your refund in addition to the Admin Costs.. We recommend that you take the time to preview your orders before proceeding with the purchase.
Please contact our customer service for more information via the Contact Us form on the Site.
If you would like to return your Product for your money back, please follow the below procedure:
- • Contact us through the Contact Us form on the Site with information of your order number and Product that you wish to return.
- • We will request a photo to confirm that it is an Weisshorn Product and in an acceptable condition for return under the Change of Mind Policy.
- • If accepted, you will be advised with a return authorisation number and our return address.
- • Include the return authorisation number with your returned Product so your return can be processed as soon as possible.
- • All included accessories and bonus items must be returned together with your main Product to be returned.
- • The Product cannot be opened, used, worn or damaged, or have any packaging or tags removed, and must be in 100% sellable condition when we receive the Product.
- • You must not stick or write anything on the Product or its packaging. You can only place the postage sticker on the outer packaging.
If the above requirements are not satisfied, Weisshorn reserves the right not to offer a refund for change-of-mind returns.
Once the refund is approved, we will transfer the funds via the payment method you used to pay for your Product. You will be refunded the total cost MINUS the Admin Costs. If we provide a return label to you, the cost of the return label will also be deducted.
Contact us
New Aim Ltd (ABN 50 115 804 432) trading as Weisshorn
Email: info@weisshorn.com.au
Last updated: 09 September 2025